At  Comfartcart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must:

• Be returned within [7 DAYS] of delivery.
• Be unused, unwashed, and in its original condition.
• Include original packaging, tags, accessories, manuals, and any complimentary items.
• Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers must initiate a return request within [7 DAYS] from the date of delivery.

Return requests submitted after this period may not be accepted.

To request a return, please contact us at:

Email: [comfartcart2026@gmail.com]

Please include:

• Order Number
• Customer Name
• Reason for Return
• Photos of the product (if applicable)

3. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

• Refunds will be issued to the original payment method whenever possible.
• Customers will receive confirmation once the refund has been initiated.

Refund eligibility is subject to successful inspection of the returned product.

4. Refund Processing Time

Approved refunds are generally processed within [REFUND PROCESSING TIME].

Please note:

• Banks, payment gateways, and card providers may require additional time to credit the amount.
• Processing times may vary depending on the payment method used.

If you have not received your refund after the stated period, please contact us.

5. Exchanges

We may offer exchanges for:

• Defective products
• Damaged products
• Incorrect items received
• Size or variant issues (if applicable)

Exchange requests must be submitted within [7 DAYS] of delivery.

Product exchanges are subject to stock availability.

If the requested replacement is unavailable, we may offer:

• Store credit
• Alternative replacement
• Refund

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

1. Contact us within [48 HOURS] of delivery.
2. Send clear photographs showing the issue.
3. Include your order number and contact details.

After verification, we may offer:

• Free replacement
• Full refund
• Store credit

Failure to report damage within the specified period may affect eligibility for resolution.

7. Non-Returnable Items

The following items are generally non-returnable unless defective or damaged upon delivery:

• Personal care products
• Hygiene-related items
• Consumable products
• Gift cards
• Clearance or final-sale items
• Customized or personalized products
• Products marked as "Non-Returnable" on the product page

Additional exclusions may apply depending on the nature of the product.

8. Return Shipping Costs

If the Return Is Due to Our Error

If the product is:

• Damaged
• Defective
• Incorrectly shipped

We will bear the return shipping costs and, where applicable, arrange reverse pickup.

If the Return Is Due to Customer Preference

If the return is requested because:

• The customer changed their mind
• The product is no longer wanted
• An incorrect item was ordered by the customer

The customer may be responsible for return shipping charges.

Any applicable deductions will be communicated before processing the refund.

9. Order Cancellations

Orders may be cancelled before shipment by contacting us immediately.

If the order has already been shipped, cancellation may not be possible and the standard return process will apply.

Refunds for cancelled orders will be processed according to our refund timelines.

10. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank regarding pending transactions.

If you have completed these steps and still have not received your refund, please contact us at:

[comfartcart2026@gmail.com]

11. Contact Information

For all return, refund, and exchange requests, please contact:

Store Name: [comfartcart]

Email: comfartcart2026@gmail.com

Phone: 9899919723

Business Address: wz 576 naraina village new delhi - 28

Our customer support team will make reasonable efforts to resolve your concerns promptly and fairly.